Refund policy

Welcome to Crazygifs Juantwothree! We value your satisfaction and strive to provide the best coffee experience possible. This Returns and Refunds Policy outlines the terms and conditions regarding returns, refunds, and exchanges of our products. Please read this policy carefully before making a purchase.

1. Returns

Return Eligibility:

We accept returns of unopened and unused products within 30 days of the delivery date.
To be eligible for a return, the product must be in its original packaging, unopened, and in the same condition that you received it.

Non-Returnable Items:

Opened or used products.
Gift cards or promotional items.
Perishable products such as coffee beans and ground coffee once opened.

How to initiate a return:

Contact our customer service team at [Insert contact email] with your order number and reason for return.
Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item to us.
Please send the product back to the address provided. Please note that you are responsible for shipping costs unless the return is due to an error on our part.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
2. Refunds

Refund Process:

Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
If the return is approved, we will initiate a refund to your original payment method within 7-10 business days.
You will receive a confirmation email once your refund has been processed.

Partial Refunds:

In certain situations, only partial refunds may be granted (for example, if the product is returned damaged or missing parts that are not due to our error).

Non-Refundable Items:

Shipping costs are non-refundable.
3. Exchanges

Eligibility for exchanges:

We only replace items if they are defective or damaged upon arrival.
If you need to exchange a product for the same item, please contact us at [Insert Contact Email] with your order number and details of the problem.

How to initiate an exchange:

Contact our customer service team to report the defective or damaged item.
We will provide you with instructions on how to proceed with the exchange.
Once the defective item is returned, we will send the replacement product at no additional cost.
4. Order Cancellations

Order Cancellations:

You may cancel your order within 24 hours of purchase for a full refund.
If your order has already been processed or shipped, the cancellation request may not be honored and our return policy will apply.

Thank you for choosing Crazygifs Juantwothree! We appreciate your business and look forward to serving you.

Crazygifs Juandostres Team